iAbstract:China's cross-border e-commerce in 2024 reached 2.63 trillion yuan, with over40% exported to European and American markets. However, 38% of consumers abandonpurchases due to cross-cultural communication issues, and existing research fails to address thesechallenges. To fill the gaps, this study adopts a multiple-case-analysis method to analyze SHEINand ANTA to explore the cross-cultural communication dilemmas encountered and copingstrategies adopted for Ch...
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